Frequently asked questions
What does domestic (regular) cleaning include?
Are there contracts involved?
Regular Cleaning - What about cleaning products and equipment – who provides this?
Your cleaner will use your available cleaning products, materials, and equipment at your home. If you are missing the necessary detergents, kindly provide a note in your booking request and the cleaner will provide these necessary detergents for a small fee. Equipment needs to be supplied by you (for example: hoover, mop and bucket)
Will I have the same cleaner for regular cleaning?
End of Tenancy Cleaning - Do you provide the cleaning materials and equipment?
The End of Tenancy cleaning team will bring all necessary materials and equipment for the completion of the service.
Do I have to defrost my fridge and freezer in advance?
Yes please! We ask that you kindly defrost the fridge/freezer about 24 hours before the service begins. If the fridge/freezer is still frozen when the tenancy cleaners arrive, they will not be able to properly clean it.
Do you clean outside windows for end-of-tenancy
Unfortunately not, only inside (interior) window cleaning.